Operational Trust Signals
Recognition for transparency of support processes, escalation paths, and operational contact disclosures that allow clients to verify responsiveness before opening an account.
Assessment Criteria
What We Look For
- Public contact page with multiple support channels
- Published escalation or complaint handling procedure
- Response time expectations or SLA disclosed publicly
- Named contacts or department-level transparency
Evidence Requirements
What We Verify
- Direct URL to contact or support process page
- Must describe process, not just list email/phone
Scoring Weight: 10 points out of 100 total methodology points.
Results History
Winners by Quarter
NDD publishes a Contacts page with multiple support channels and clear departmental routing. While this category evaluates process disclosure rather than service quality, NDD's public documentation of support pathways and escalation availability exceeds the transparency level of other nominees reviewed.
Evidence Sources
No Award Issued
Pilot edition: formal awards were not issued. Operational transparency was assessed on a preliminary basis to calibrate scoring criteria for future issues.